Courier economics don't look like freight economics
Freight margins are thin per kilometre. Courier margins are thin per parcel. The math changes — and so do the systems.
- Parcel-level tracking, not shipment-level — every individual package has status, location, and financial state
- COD is a first-class flow, not an afterthought — reconciliation is where amateur operations lose money
- Customer expectations are 24h, not 48–72h — and they expect real-time tracking
- Your pricing model changes — per-parcel weight/zone tariffs, volume tiers, COD premiums